Global Systems United — Service Terms & Conditions

Global Systems United is committed to providing clear, professional, and timely service. The following terms outline our standard rates, trip fees, billing and cancellation requirements, warranty coverage, and general service conditions. By submitting a service request, you agree to these terms.

All service calls include a two-hour minimum charge, which covers travel time to and from your location.

Regularly Scheduled Service (On-Site Within 5 Business Days)
$145.00/hour
🔹 For non-urgent requests. On-site within five (5) business days during regular hours: Monday–Friday, 7:00 AM–4:00 PM (excluding holidays)

Emergency Service – Same Day (Regular Hours)
$195.00/hour
🔹 Available Monday–Friday, 7:00 AM–4:00 PM (excluding holidays)
🔹 Same-day requests approved after 10:00 AM may require after-hours billing if work extends beyond the regular schedule

Emergency Service – Same Day (After Hours)
$390.00/hour
🔹 Applies outside Monday–Friday, 7:00 AM–4:00 PM

Holiday Service Rate
$585.00/hour
Applies on the following holidays and associated weekends:
🔹 New Year’s Day
🔹 Good Friday through Easter Sunday
🔹 Mother’s Day weekend
🔹 Memorial Day weekend
🔹 Father’s Day weekend
🔹 Independence Day & associated weekend
🔹 Labor Day weekend
🔹 Thanksgiving weekend
🔹 Christmas Eve, Christmas Day & associated weekend

Trip fees cover travel costs including fuel, insurance, and vehicle wear.

🔹 Within 50 miles of Phoenix (85051): $150.00 flat rate
🔹 Over 50 miles from Phoenix (85051): Portal-to-Portal at the applicable hourly rate
🔹 “Portal-to-Portal” means billable time begins when the technician leaves our office and ends when they return

🔹 Cost of any equipment, materials, components, or consumables required to complete service will be billed in addition to labor rates, at current pricing at the time of service
🔹 Special-order parts may require full or partial prepayment
🔹 Manufacturer warranties apply unless otherwise stated in writing

🔹 A $50.00 processing fee applies if service is canceled after booking confirmation
🔹 If a technician has been dispatched, a $125.00 trip fee also applies
🔹 Both fees apply if cancellation occurs after dispatch

🔹 Payment Terms: Net 30
🔹 A $50.00 monthly late fee applies to unpaid balances over 30 days
🔹 A five (5) day grace period is provided before late fees are applied
🔹 All invoices must be current at the time of service for warranty coverage to apply

We stand behind our workmanship. During the original warranty period stated in your contract, service to repair or replace a covered defect is provided at no labor charge when our technician determines the issue is due to:

🔹 Component failure
🔹 Installation-related workmanship

Warranty Exclusions (billable at standard rates):
🔹 Accidental or physical damage
🔹 Damage caused by others after installation
🔹 Environmental conditions (water, corrosion, gas exposure)
🔹 Battery failure, power issues, or maintenance issues

🔹 Work is limited to items listed on the approved Service Work Order
🔹 Customer acknowledges systems may be temporarily or permanently disabled during service
🔹 GSU is not responsible for deficiencies in systems we did not install
🔹 Maximum liability is the lesser of $1,500 or the value of the Work Order
🔹 GSU is not responsible for damage caused by others after service
🔹 Customer agrees to carry appropriate insurance and waive subrogation
🔹 GSU is not liable for consequential or business-interruption damages
🔹 Unless otherwise stated in writing, a 30-day limited warranty applies to parts and labor
🔹 Customer agrees to indemnify and hold GSU harmless from third-party claims
🔹 GSU is not responsible for delays or losses caused by pre-existing system deficiencies
🔹 No claim may be filed more than one (1) year after the service date or incident
🔹 The person requesting service confirms they are authorized to do so
🔹 Submitting a service request, approving a quote, or allowing work to begin constitutes acceptance of these terms