Service Terms & Conditions

Global Systems United is committed to providing clear, professional, and timely service. Below are our standard rates, trip fees, billing and cancellation terms, warranty coverage, and general service conditions. By submitting a service request, you agree to these terms. 

SERVICE RATES (Two-Hour Minimum):

All service calls are billed with a two-hour minimum, which includes travel time to and from your location. 

Regularly Scheduled Service (On-Site Within 5 Business Days):
$145.00/hour

For non-urgent service requests scheduled in advance. A technician will be on-site within (5) business days during regular hours: Monday–Friday, 7:00 AM to 4:00 PM (excluding holidays) 

Emergency Service – Same Day (Regular Hours):
$195.00/hour

Available Monday–Friday, 7:00 AM to 4:00 PM (excluding holidays).
Same-day requests approved after 10:00 AM may fall into the after-hours rate. 

Emergency Service – Same Day (After Hours):
$390.00/hour

Applies to services performed outside of Monday–Friday, 7:00 AM to 4:00 PM.

Holiday Service Rate:
$585.00/hour

Applies on the following holidays and associated weekends:
🔹 New Year’s Day
🔹 Good Friday through Easter Sunday
🔹 Mother’s Day weekend
🔹 Memorial Day weekend
🔹 Father’s Day weekend
🔹 Independence Day and weekend
🔹 Labor Day weekend
🔹 Thanksgiving weekend
🔹 Christmas Eve, Christmas Day, and associated weekend 

Trip Fees:

Trip fees cover travel costs including fuel, insurance, and vehicle wear and tear, and are calculated from our home office location in Phoenix, AZ (ZIP 85051).

🔹 Within 50 miles of Phoenix (85051): $125.00 flat rate
🔹 Over 50 miles from Phoenix (85051): Billed Portal-to-Portal at the applicable hourly rate, starting from and returning to our office

“Portal-to-Portal” means billable time begins when the technician leaves our office and ends when they return.

Cancellation Policy:

🔹 A $50.00 processing fee applies if service is canceled after booking confirmation
🔹 If a technician has already been dispatched, a $125.00 trip fee also applies
🔹 Both fees apply if cancellation occurs after dispatch 

Billing Terms: 

🔹 Payment Terms: Net 30
🔹 Late Fee: $50.00 per month applies to balances not paid within 30 days 

Warranty Policy:

We stand by our work. If a service issue occurs during the original warranty period as defined in your contract, Global Systems United will cover 100% of the cost to repair or replace the affected component—if our technician determines the issue is due to:

🔹 Component failure
🔹 Installation-related workmanship (e.g., loose wiring)

Warranty Exclusions (Billed at Standard Rates):
🔹 Accidental damage (e.g., impact, water, liquid spills)
🔹 Damage by other contractors or third parties
🔹 Environmental conditions (e.g., corrosion, gas leaks)
🔹 Battery failure or low power conditions

🔹 Note: All invoices must be current at the time of service for warranty coverage to apply.

GENERAL TERMS AND CONDITIONS

Scope of Work:
Only services listed in the approved Service Work Order will be performed. No additional services are implied or included unless agreed in writing.

Equipment Disconnection Notice:
Customer acknowledges that equipment may be temporarily or permanently disabled during service.

Pre-Existing Systems:
Global Systems United is not responsible for deficiencies or failures in systems we did not install.

Limitation of Liability:
Our liability is limited to the lesser of $1,500 or the value of the Work Order. Claims are valid only if the account is paid in full.

Third-Party Interference:
We are not responsible for damage caused by others after service is performed.

Insurance & Waiver of Subrogation:
Customer agrees to carry appropriate insurance and releases GSU from liability for any losses covered by insurance. Customer’s insurer waives subrogation rights.

Consequential Damages:
We are not liable for indirect or incidental damages, including business interruptions.

Limited Warranty:
We provide a 30-day limited warranty on parts and workmanship unless otherwise stated in the contract.

Indemnity:
Customer agrees to indemnify and hold GSU harmless from any claim, loss, or liability arising from our work or systems, including third-party or environmental claims.

Benefit of Terms:
These terms extend to GSU’s owners, employees, agents, and subcontractors.

System Deficiencies:
We are not liable for issues or losses caused by pre-existing system conditions or delays in repair approval.

Time Limit on Claims:
No claim may be filed more than one year after the date of service or incident.

Authorization:
The person submitting the service request affirms they are authorized to approve work on behalf of the property or business owner.

Acceptance of Terms:
Submitting a service request (by phone, web form, or email), approving a quote, or allowing work to begin constitutes full acceptance of these terms.